My List of Books for Implementing People CMM®

I am often asked – “which book should I use for understanding People CMM®?” I have, on several occasions, provided names of different books related to topics under discussion. So, this time when someone asked me, I decided to create a comprehensive list of books and articles that I have found useful.

I have over time referred many books, and the list below is a combination that I found useful to get more insights into generic and some specific aspects of the model.

The list is not a result of a comprehensive survey and evaluation. There are likely to be other books that are better for specific topics; and a different combination of books may work as well or better.

Anyway, here goes:
PCMM Book Cover“The People CMM® (Second Edition): A Framework for Human Capital Management” by Bill Curtis, William Hefley, and Sally Miller. Available at Amazon.com, Amazon.in and Flipkart-India .

Well,  if you want to understand the model, you need a copy of the definitive book. Without this book, other books will provide fragmented insights and will not make holistic sense. And if you are serious about understanding or implementing the model, I suggest that you get a printed version in addition to downloading a free softcopy pdf version (from SEI/ CMMI Institute site), for quick searches of specific topics and keywords.

PCMM Book of Rajesh NaikDIVERSION: You can see an image of my dog-eared copy of the paperback version. It has been with me since 2003 (an older edition). It has witnessed (if books can witness :-)) many appraisals (both pre-SCAMPI as well as SCAMPI), and many training courses. If you get really close to the book, you can smell Dalian, Manila, Riga, Bratislava, London, Colombo, Mauritius, Bangkok, Pittsburg, Austin, and many Indian cities – Bangalore, Mumbai, Chennai, NCR, Hyderabad, Pune, Indore, and Mysore. There are stains on different pages – coffee, tea, cranberry preserve, sambhar, apple juice – you get the picture. Someday, I hope it acquires a historic and antique value; until then I will continue to use it (and also accumulate more history :-)).

Other books that I found useful:

Human Resource Champions Cover
1) “Human Resource Champions” by David Ulrich provides an approach to HR that shifts the focus from activities to be done to outcomes to achieve. The book helped me to look at HR as a business partner with an enhanced role as a strategic player, administrative expert, employee champion, and change agent.
Available at Amazon.com, Amazon.in, and Flipkart-India.

From the Ground UP Cover
2) “From the Ground Up” by Edward Lawler III provides six principles for organizational transformation. I found it very useful for handling the change management that People CMM® implementation requires.
Available at Amazon.com,Amazon.in, and Flipkart-India.

Competitive Advantage Cover
3) “Competitive Advantage Through People” by Jeffrey Pfeffer explores how effective people management practices enable organizations to achieve superior performance, by using examples of successful companies that treat their workforce as “assets/ investments” instead of “costs/ expenses”.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Balanced Scorecard Cover
4) “The Balanced Scorecard” by Robert Kaplan and David Norton. I found it useful for process areas of Performance Management and Organizational Performance Alignment.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Strategy Maps Cover
5) “Strategy Maps”, once again by Robert Kaplan and David Norton, helps me in generating ideas for the process area Organizational Performance Alignment.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Competence at Work Cover
6) “Competence At Work” by Lyle Spencer and Signe Spencer is the classic for setting up a competency framework and competency assessments. I keep going back to this book for the process areas – Competency Analysis and Competency Development.
Available at Amazon.com, Amazon.in, and Flipkart-India.

HR Scorecard Cover
7) “The HR Scorecard: Linking People, Strategy, and Performance” by Dave Ulrich, Mark A. Huselid, Brian E. Becker provides the framework for setting up a robust measurement program for tracking performance and effectiveness of HR/ People management in organizations. This book has been useful to me to set up the “measurement” related practices of People CMM® across many process areas.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Workforce Scorecard Cover
8) “The Workforce Scorecard: Managing Human Capital To Execute Strategy” by Mark Huselid, Brian Becker, and Richard Beatty – this book (in addition to the HR Scorecard book) gave me more insights in designing effective metrics for People CMM® implementation. The book also enlightened me on how behaviors, competencies, and culture impact organizational performance.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Designing Team Based Organizations Cover
9) “Designing Team-Based Organizations: New Forms for Knowledge Work” by Susan Albers Mohrman, Susan G. Cohen, Allan M. Mohrman Jr. This book provided me greater understanding of the process areas – Empowered Wokgroups, Workgroup Development and (to some extent) Competency Integration.
Available at Amazon.com, Amazon.in, and Flipkart-India.

Workforce of One Cover
10) “Workforce of One” by Susan Cantrell and David Smith enabled me to look at the aspect of customization of HR practices to meet the requirements of multiple segments of people. This is now increasingly possible because of the availability of automation for administering flexible policies. You can read a detailed review of this book on another post here .
Available at Amazon.com, Amazon.in, and Flipkart-India.

Here are two papers (not books) that have been extremely useful to me, in addition to the list above (besides, they are “classics”) .

  • The Core Competence of the Corporation by C K Prahalad, and Gary Hamel (Amazon-Digital version)
  • Fighting the War for Talent is Hazardous to Your Organization’s Health by Jeffrey Pfeffer (Free Download here).

This is my list  for People CMM®. Please use the comment/ reply facililty to add your own list of useful books for understanding/ implementing the model – a small write-up on what the book addresses and how it is useful in the context of People CMM® will help other readers.

Some book reviews uploaded on the same blog:

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author of this post :-).


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.

Book Review – “Service Management” by James Fitzsimmons and Mona Fitzsimmons

In the early days of CMMI® – SVC, around 4 years ago, I purchased this book on the recommendation of my colleague Chinmay Pradhan . The money and time spent with this book have been rewarding. I now strongly recommend it to anyone who asks me for a book to understand the services context for implementation of CMMI® for Services.

Some relevant information about the book:

  • The book is designed as a comprehensive standard text for management students in service oriented industries.
  • It has been used as reference book for many years – the first edition is dated 1994. The book has been updated frequently and has survived almost 2 decades.
  • The book (5th Edition) has 3 parts and 17 Chapters.
  • The Chapters on “The Nature of Services” and “Service Strategy” (in Part 1) are especially useful to structure your approach to a service oriented organization.
  • There are interesting Chapters (in Part 2) dedicated to development of new services, service quality, and continuous improvement.
  • Part 3 titled Managing Service Operations has a lot of material devoted to demand forecasting, capacity management, managing queues, and service supply relationship – this section is useful for approaching the high maturity practices of the CMMI®.
  • Concepts are supported with diagrams, tables, examples and case studies from a wide range of service industries. The range is so vast that based on reading the book, it is easy to extend the concepts to a completely new service industry/ organization.
  • Each chapter ends with questions for the readers to work on (and consolidate their understanding of the concepts).
  • The book may not be suitable in a Kindle version (I think the big illustrations and tables in the book are not suitable currently for the Kindle format).
  • The print version (5th Edition) that I have is close to 600 pages – just slightly smaller than the A4 size – so it is pretty big to carry around.

I recommend this book very strongly to:

  • Consultants, trainers, auditors and appraisers working with CMMI® for Services (CMMI® – SVC)
  • Process improvement professionals in any service oriented organization, especially those supporting the implementation of CMMI® for Services (CMMI® – SVC)
  • Executive management of service oriented organizations

If you belong to one the above category of folks, in addition to reading the book, you will find it useful to have a copy for reference on a more constant basis.
The book has multiple editions (the 8th edition seems to be the latest) and multiple versions/ configurations (hardcover/paperback, with student CD/ without student CD) – the price varies significantly based on the edition, versions and configurations. My review is based on a paperback copy of the 5th edition, without the student CD. If you are planning to purchase a copy, keep in mind that the price is dependent on some of the factors just discussed.

About the authors

James A Fitzsimmons is a BSE in industrial engineering (Univ of Michigan), an MBA (Western Michigan Univ) and a PhD (UCLA). He has consulted several organizations, including large government bodies. He has edited and co-authored many books and journals.

Mona J Fitzsimmons is a graduate from the University of Michigan, did her graduate work in geology. She has been a teacher and an author. Her activities/ interests include wildlife rehabilitation, environmental issues and health care.

Here are some details, if you want to get a copy of the book:

Service Management Book Cover
Title: Service Management: Operations, Strategy, Information Technology

Author: James A Fitzimmons and Mona J Fitzsimmons

Publishing Date: Initially around 1994, Currently 8th Edition

Publisher: McGraw-Hill

Available at: Amazon.com, Amazon.in, and Flipkart

Other book reviews uploaded on the same blog:

Please feel feel to share your views, experiences or queries, using the “comments” feature available.

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author of this post :-).


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.