CMMI® -SVC Explored – Process Area Overview — a Presentation

In the last few months, the traction for the services constellation of CMMI® has increased significantly. The discouraging news is that the model has not yet caught the fancy of non-IT organizations. Most of the organizations investigating and adopting the model have been those already familiar with the DEV version (they not only know the models, but also seem to know the history of the models :-)).

So, explaining the Process Areas is not very difficult to the staff of IT organizations – all one has to do is focus on the delta (services specific PAs, and how some of the common PAs play out in a services scenario).

However, to help explain the PAs to non-IT organizations in a simplified manner, I have created a set of slides. These slides focus on providing a high level overview to all the 24 PAs. Other slides may be required to explain the purpose, benefits and structure of the model, and further set of slides may be required to explain the detailed practices of each PA.

A truncated version of the presentation is given below.

In case the presentation does not load, use the link http://www.slideshare.net/AlignMentor/cmmi-svcpaoverview

If you want a copy of the full presentation, please send an email to naik.rajeshnaik@gmail.com

Other presentations covering CMMI®., People CMMI, Balanced Scorecard, Strategy Maps and Competency Frameworks on AlignMentor are available here.

Please feel free to share your views, experiences or queries, using the “comments” feature available at the top of this article/ post.

Also, let me know what kind of other slide sets you would like to see in this blog (related to the services model ).

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association.

You may also be interested in the following posts uploaded on the same blog:


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here.

10 thoughts on “CMMI® -SVC Explored – Process Area Overview — a Presentation”

  1. Great presentation, it was very easy follow and understand. Would you have similar one for People CMM which shows interlinkages with different process areas

  2. The presentation simplifies the understanding of the framework by showing all process interrelationships and capturing the process themes in a succinct manner (much like CMMI SVC for Beginners).

    I agree with you that propagating SVC to IT organizations is easier (its like fish taking to water, or to adjacent freshwaters) than to non-IT. And I believe, non IT service organizations will find good value in SVC adoption. CMMI SVC can provide a platform for process/system integration and realization of operational excellence in such industries.

    However, since CMMI concept itself is relatively unknown in such organizations, the evangelization may need to happen through industry forums, seminars etc . And this propagation may also be need to be made for each service industry (because each has its own forums and established networks )

    It can all pick up traction if one of the Banks or a hositality chain /Retail chain adopts the framework and gives it the publicity push.

    Regards
    Prakash

    1. Hi Prakash,

      Thank you for posting your comment.

      I also believe that the language used in CMMI SVC is alien to many non-IT and non-Engineering types of situations. For example the terminology “configuration management”, and “baselines” do not make sense in a restaurant chain (however, the concepts are applicable). Or for the matter “Peer Reviews”.

      A lot of the terminology has been derived from the old CMMI (DEV) model – hence the heavy engineering language.

      And then the need to hold on to the “Core PAs” as common PAs also adds its own dynamics. For example having Risk Management and Service Continuity as two different PAs- these could easily be merged into a single PA in CMMI SVC.

      I think it may be time to relook at the concept of “Core PAs” in the CMMI framework.

      Regards

      Rajesh

  3. In Service Establishment & delievery. you explained the STSM will come after SD..but i couldnt able to understand the pictorial representation When STSM triggers SSD?

    1. Sachin,

      We may need to have in mind that there could be multiple directions of linkages between process areas.

      Regarding your query on STSM triggering SSD, visualize the following scenario. An organization’s leadership reviews the business environment, competitive factors, customer needs and decides to start offering a new service as a part of the service portfolio. Such a new service would need to through the sequence of activities envisaged in SSD.

      Hope this helps.

      Shankar

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