Mahindra & Mahindra Financial Services Ltd (MMFSL) Appraised & Rated at Maturity Level 3 of the People CMM®

On 30th Sept, 2015,  Mahindra & Mahindra Financial Services Ltd (MMFSL), India was appraised and rated at maturity level 3 of the People CMM® as a MMFSL Logoresult of an appraisal conducted using SCAMPISM-A. MMFSL (started in 1991) is a large NBFC (Non-Banking Financial Company) with a workforce of more than 14K people.

The result of this SCAMPISM-A is available at the CMMI Institute site containing Published Appraisal Results (PARS), here (

This result has also been reported in the media, here.

This appraisal and rating was a milestone in an ongoing journey at MMFSL that was initiated around two years ago by Mr. Vinay Deshpande, their CPO (Chief People Officer). The objective was to improve the skills, motivation, engagement, and alignment of their people for achieving higher levels of organizational performance.

Here are a few highlights of MMFSL, their people related processes, changes implemented during the People CMM® journey, benefits accrued, and future plans.

  • MMFSL is the first NBFC in India with a large workforce (over 14K employees), with a pan-India presence to have successfully implemented maturity level 3 aligned processes.
  • MMFSL has, in the last two years been able to hire over 60% through employee referral, saving considerable hiring costs. This also reconfirms that employees are acting as ‘promoters’ of the organization in the job market.
  • During the People CMM® journey, MMFSL has implemented a robust competency framework that is used for hiring, individual development, internal job postings, training, and succession planning.

Other companies of the Mahindra Group in the Finance Sector are also adopting the People CMM® framework.

We hope to share more experiences from MMFSL soon on this website.

The appraisal team was led by Rajesh Naik (CMMI Institute Partner: QAI India).

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Other related posts uploaded on the same blog:


Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

SM-SCAMPI is a service mark of Carnegie Mellon University.

I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here.

7 thoughts on “Mahindra & Mahindra Financial Services Ltd (MMFSL) Appraised & Rated at Maturity Level 3 of the People CMM®”

  1. Congratulations to Mahindra Finance Team … well deserved.
    Another feather in QAI’s cap too.
    Best Wishes for the next milestones … L4 & 5 ..


  2. A very hearty congratulation to the entire team of MMFSL…so happy & glad to have the opportunity to be associated in the PCMM journey of entire MMFSL ……well deserved !!!!!!

  3. Given the spread of locations and diverse employee base, achieving L3 is a spectacular achievement and is a testimony to MMFSL leadership’s commitment towards building the capabilities of its workforce. PCMM Level 3 provides a foundation and structure for aligning People practices to Business strategy. And also helps provide a framework for articulating the Employee Value proposition.

    Kudos for the MMFSL HR leadership team for championing this change Initiative.

  4. This indeed is a big leap for our company (Mahindra Finance) towards organization excellence and I am proud to be part of PCMM L-3 journey. We believe in creating and sustaining high engagement culture. It’s a unique transformation journey which helped in garnering more business and positively impact people & productivity. Thanks to QAI team for their relentless support.

    Next Goal ahead is PCMM L-5 🙂

  5. The entire PCMM journey was a wonderful learning experience, enjoyed being a part of the journey. Hearty Congratulations to the entire team. Proud and elated to be the part of PCMM level 3 Organization 🙂

Leave a Reply to Anindita Roy Cancel reply

Your email address will not be published. Required fields are marked *