Tag Archives: QAI India

Mahindra Insurance Brokers Ltd (MIBL) – Case Study of their People CMM® Journey

MIBL LogoMahindra Insurance Brokers Ltd (MIBL), India was appraised and rated at maturity level 3 of the People CMM® as a result of an appraisal conducted using SCAMPI®-A (click here to view the appraisal result on the CMMI Institute site).

MIBL has compiled a summary of their People CMM® journey, the challenges faced and the benefits gained in a short document available here.

Mahindra Insurance Brokers (MIBL) Case Study of the People CMM® Journey

I thank MIBL and QAI for making this material available.

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

®-People CMM and SCAMPI are trademarks of the CMMI Institute.


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.

Mahindra Finance (MMFSL) – Case Study of their People CMM® Journey

MahMMFSL Logoindra & Mahindra Financial Services Ltd (MMFSL), India was appraised and rated at maturity level 3 of the People CMM® as a result of an appraisal conducted using SCAMPISM-A (click here to view the appraisal result on the CMMI Institute site).

MMFSL has compiled a summary of their People CMM® journey, the challenges faced and the benefits gained in a short document available here.

Mahindra Finance (MMFSL) Case Study of the People CMM® Journey

I thank MMFSL and QAI for making this material available.

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

SM-SCAMPI is a service mark of Carnegie Mellon University.


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.

Mahindra Insurance Brokers Ltd (MIBL) Appraised & Rated at Maturity Level 3 of the People CMM®

On 11th Dec 2015,  Mahindra Insurance Brokers  Ltd (MIBL), India was appraised and rated at maturity level 3 of the People CMM® as a MIBL Logoresult of an appraisal conducted using SCAMPISM-A. MIBL (started in 2004)  is empanelled with various public and private insurance companies to offer best insurance solutions to customers covering Life and Non-Life areas. In addition to direct broking, MIBL also provides reinsurance broking.

The result of this SCAMPISM-A is available at the CMMI Institute site containing Published Appraisal Results (PARS).

This result has also been extensively reported in the media; two such media articles are linked here and here.

This appraisal and rating was a milestone in an ongoing journey at Mahindra Finance group of companies that was initiated around two years ago by Mr. Vinay Deshpande, their CPO (Chief People Officer).

The keys objectives of adopting the People CMM®  were to:

  • Build an Engaging, Collaborative & High-Trust Culture
  • Build a Future-Ready Organization
  • Ensure Excellence in HR Processes
  • Align HR Strategy with Business Goals

Here are a few highlights of MIBL, their people related processes, changes implemented during the People CMM® journey, benefits accrued, and future plans.

  1. MIBL is the first insurance broking organization in the world to have successfully implemented processes aligned to People CMM® maturity level 3.
  2. MIBL has, in the last two years been able to hire over 70% through employee referral, saving considerable hiring costs. This also reconfirms that employees are acting as ‘promoters’ of the organization in the job market.
  3. MIBL has significantly improved the transparency and effectiveness of its internal communication channels.
  4. During the People CMM® journey, MIBL has implemented a robust competency framework that is used for hiring, individual development, internal job postings, training, career development, and succession planning.
  5. MIBL is able to execute special business projects faster, and in a more controlled manner.
  6. MIBL is planning to implement higher maturity practices of the People CMM® in future.

Other companies of the Mahindra Group in the Finance Sector have also embraced the People CMM® framework.

We hope to share more experiences from MIBL soon on this website.

The appraisal team was led by Rajesh Naik (CMMI Institute Partner: QAI India).

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Other related posts uploaded on the same blog:

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

SM-SCAMPI is a service mark of Carnegie Mellon University.


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.

Mahindra & Mahindra Financial Services Ltd (MMFSL) Appraised & Rated at Maturity Level 3 of the People CMM®

On 30th Sept, 2015,  Mahindra & Mahindra Financial Services Ltd (MMFSL), India was appraised and rated at maturity level 3 of the People CMM® as a MMFSL Logoresult of an appraisal conducted using SCAMPISM-A. MMFSL (started in 1991) is a large NBFC (Non-Banking Financial Company) with a workforce of more than 14K people.

The result of this SCAMPISM-A is available at the CMMI Institute site containing Published Appraisal Results (PARS), here (https://sas.cmmiinstitute.com/pars/pars_detail.aspx?a=25252).

This result has also been reported in the media, here.

This appraisal and rating was a milestone in an ongoing journey at MMFSL that was initiated around two years ago by Mr. Vinay Deshpande, their CPO (Chief People Officer). The objective was to improve the skills, motivation, engagement, and alignment of their people for achieving higher levels of organizational performance.

Here are a few highlights of MMFSL, their people related processes, changes implemented during the People CMM® journey, benefits accrued, and future plans.

  • MMFSL is the first NBFC in India with a large workforce (over 14K employees), with a pan-India presence to have successfully implemented maturity level 3 aligned processes.
  • MMFSL has, in the last two years been able to hire over 60% through employee referral, saving considerable hiring costs. This also reconfirms that employees are acting as ‘promoters’ of the organization in the job market.
  • During the People CMM® journey, MMFSL has implemented a robust competency framework that is used for hiring, individual development, internal job postings, training, and succession planning.

Other companies of the Mahindra Group in the Finance Sector are also adopting the People CMM® framework.

We hope to share more experiences from MMFSL soon on this website.

The appraisal team was led by Rajesh Naik (CMMI Institute Partner: QAI India).

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Other related posts uploaded on the same blog:

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

SM-SCAMPI is a service mark of Carnegie Mellon University.


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.

RCF (Rashtriya Chemicals and Fertilizers) Successfully Adopts the People CMM®

RCF LogoOn 23rd January, 2015, Rashtriya Chemicals and Fertilizers Limited (RCF), India was rated at maturity level 2 of the People CMM® as a result of an appraisal conducted using SCAMPISM-A.

The result of this SCAMPISM-A is available at the CMMI Institute site containing Published Appraisal Results (PARS), here (https://sas.cmmiinstitute.com/pars/pars_detail.aspx?a=23729).

This result has also been reported in the media, here.

This appraisal and rating was a milestone in an ongoing journey at RCF to improve the skills, motivation, engagement, and alignment of their people for achieving higher levels of organizational performance.

The adoption of the People CMM® by RCF is a bold initiative because it is possibly without precedence on many aspects. Here are a few key aspects in which RCF may be a pioneer in adopting the model:

  1.  RCF is a public sector undertaking (PSU) in India. Very few other Indian PSUs have adopted the People CMM® and none have successfully completed a SCAMPISM-A appraisal. RCF may even be the first  public sector organization in the world to be rated at any maturity level of the People CMM®  (though I can’t be sure, because the definition of a PSU varies across the world).
  2. RCF is involved in continuous manufacturing, sales, distribution and marketing of fertilizers and industrial chemicals. RCF is one of the very few in this industry (and may be the first) to achieve maturity level 2 of the People CMM®.
  3. RCF is over 50 years old and possibly the ‘oldest’ organization to have successfully completed a SCAMPISM-A appraisal.

RCF is currently a ‘Mini Ratna Cat-1’ PSU. According to news reports (see here and here), RCF’s status is likely to be upgraded to a ‘NavRatna’, given its past performance and new initiatives that it pursues. The ‘NavRatna’ status will increase RCF’s financial autonomy – some details are available on this wikipedia page.

RCF’s executive management is keen to share RCF’s experiences with other organizations. Some of this sharing will be soon published at AlignMentor.

The appraisal team was led by Rajesh Naik (CMMI Institute Partner: QAI India).

Please feel free to share your views, experiences, and queries, using the “comments” feature available. You may also forward the link to this post to your friends, colleagues, and anyone else who may be interested.

Notes:

Nothing Official About It! – The views presented above are in no manner reflective of the official views of any organization, community, group, institute, or association. They may not even be the official views of the author :-).

SM-SCAMPI is a service mark of Carnegie Mellon University.


I am Rajesh Naik. I am an author, management consultant and trainer, helping IT and other tech companies improve their processes and performance. I also specialize in CMMI® (DEV and SVC), People CMM® and Balanced Scorecard. I am a CMMI Institute certified/ authorized Instructor and Lead Appraiser for CMMI® and People CMM®. I am available on LinkedIn and I will be glad to accept your invite. For more information please click here. To get email alerts for new posts, click here to subscribe.