If you are under the impression that you should believe the results of surveys (customer satisfaction, employee satisfaction, etc.), you may want to rethink after you have a look at this episode of Yes, Prime Minister (Episode “The Ministerial Broadcast”). Sir Humphreys instructs Bernard on how to design and administer a survey to get the result that you want. See this youtube clip (the quaint accent in which they speak English alone is worth it 😉 )
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